FAQ

Here are some of the most Frequently Asked Questions we get about Xero Shoes.

If you have any others, please contact our customer services team.

The Xero Shoes Mission

Why We Exist
We believe in "Environmentally Intelligent" design

Minimalist & Barefoot shoe info

Why should I wear Natural Movement (a.k.a. minimalist shoes or barefoot shoes)?

Barefoot Running, Walking, and Living

How do I start wearing barefoot/minimalist shoes?
How do I walk naturally (or barefoot)?
How going barefoot can help you

About Our Products

Are your shoes "zero drop" (non-elevated heel)?
Are your shoes vegan-friendly?
What size should I order?
Do your shoes have arch support?
Can I use orthotics with your shoes?
Can I wear CorrectToes with your shoes?
My kids would love brighter colours! will you make these?
Will you ever make more sizes or certain shoes?
What's the temperature rating for your shoes?
Where are your shoes made?
Can your shoes be used grounding/earthing?

Questions about your shoes?

My shoes broke. What do I do?
How do I know if these are the right size?
The laces on my Cloud or Genesis are too long. What to do?

Exchanges and Returns

How do I exchange or return my shoes?
My item has arrived damaged or faulty

Help with my order

I need to make a change to my order
When will my order be shipped?
An item is missing from my order
I have a delivery issue
Need some other help?