Warranty

At Xero Shoes UK we want to make sure you are 100% satisfied with your purchase. If you have any concerns regarding the quality of your purchase from xeroshoes.co.uk, please reach out to our team at hello@xeroshoes.co.uk. Please include your order number and some pictures to clearly display and concerns, along with a brief description. 

Our team will then review your claim details and come back to you within 5 business days of receiving your information - we are unable to process a claim without this information but we're happy to talk through any quality concerns.

Please note that we are unable to process for items not purchased via xeroshoes.co.uk. Orders placed before 4th August, please email: support@xeroshoes.co.uk

Orders placed from the 4th August 2025 will be covered by the following policy. 

Xero Shoes UK Warranty covers items purchased via xeroshoes.co.uk against manufacturing defects for the following product and periods:

  • Shoes one (1) year from purchase date
  • Sandals one (1) year from purchase date

Products covered by Xero Shoes UK Warranty will be replaced or credited via an e-gift card at our discretion. Credit issued cannot be exchanged for cash or used towards the purchase of and e-gift card. Where possible we will aim to replace parts to complete a claim. 

What is not covered under this warranty:

  • Fraying of straps/ shoe uppers due to use/ abuse
  • Colour fading
  • Skateboard/ bicycle abuse
  • Over exposure to heat causing deformation
  • Cuts, scratches, burns etc
  • Damage caused by negligence, misuse or alteration of products
  • Damage resulting from animals
  • Damage caused by wetting non-waterproof products
  • Fit, blisters and/or other comfort issues
  • Lost, stolen, or damaged during personal trips or while traveling
  • Not valid for Vibram Cherry products, laces, or accessories

Any defects will not be covered where the above are prevalent. This is not an exhaustive list, any concern not listed above will be reviewed on a case by case basis at the discretion of our customer care team. 

We reserve the right to update or modify the terms of this warranty at any time without notice.