Awesome shoes, confused experience
"The shoes themselves are high quality, comfortable and hard wearing whilst also being the best looking barefoot shoes on the market. Frustratingly, I have had a good experience twice before this. However, we originally ordered these shoes a half size too big because the recommendation on the product page was that they fit a little smaller than usual, but half a size was not enough. The first time we returned the shoes the returns process was easy and gave us the option to exchange for a larger size. It took a while but we received the size 5 shoes about a week and a bit later only for them to also be too small. When trying to return the fresh arrivals we were only given the option of a refund with no exchange options available. So now we will have to wait for the others to be returned and credited before we can order a 5. 5. 1. 5 sizes larger than your regular size is not "a bit smaller than usual", it's a lot smaller but this is not reflected accurately on the product page."